Frequently Asked Questions

Find answers to common questions about buying, selling, renting, and using our real estate marketplace.

Getting Started

How do I create an account?
Click the "Sign Up" button in the top navigation, enter your email and password, and verify your email address. You can then create your profile and start browsing listings.
Is it free to use the marketplace?
Yes, browsing and searching listings is completely free. Buyers and renters can save favorites and contact agents at no cost. Agent and seller features may have associated fees.
How do I search for properties?
Use the search bar on the homepage or navigate to the Listings page. Filter by location, price, property type, bedrooms, bathrooms, and other criteria. You can also refine results by listing type (buy, rent, lease).

Buying & Renting

What types of properties are available?
We list apartments, houses, condos, townhouses, land, and commercial properties. You can filter by property type to find exactly what you're looking for.
Can I save my favorite listings?
Yes! Sign in to your account and click the heart icon on any property to save it to your favorites. You can view all saved listings in your dashboard.
How do I contact an agent about a property?
Each listing includes agent contact information. You can call, email, or use the contact form on the listing page to express interest and schedule a viewing.
What payment options are available?
For deposits and booking fees, we accept payments through QuickBooks Payments. You'll see payment options listed on each property detail page.

For Sellers

How do I list my property?
Sign up as an agent or seller, navigate to the "For Agents" portal, and follow the listing creation wizard. You can add photos, videos, detailed descriptions, and pricing information.
What information do I need to list a property?
You'll need basic property info (address, type, bedrooms, bathrooms), pricing, lease terms (if applicable), high-quality photos, and a detailed description. Additional amenities and features increase listing appeal.
How long does it take for a listing to appear?
Listings are typically approved and published within 24 hours of submission. We verify information to ensure quality and accuracy across our marketplace.
What are the listing fees?
Contact our sales team for current pricing. Standard listings are affordable, with premium options available for featured placement and additional marketing.

Payments & Commissions

How do I collect deposits from tenants?
Use the payment link provided with your listing. Tenants can securely submit deposits through QuickBooks Payments. You'll receive funds directly to your account.
How are agent commissions handled?
Commission structures vary based on your agreement with the marketplace. Payments are processed through QuickBooks Payments and deposited into your registered account.
When will I receive payment?
Deposits are typically processed within 2-3 business days after the transaction. Commission payments follow the schedule outlined in your agent agreement.
What payment methods do you accept?
We process payments through QuickBooks Payments, which accepts credit cards, debit cards, and bank transfers. All transactions are secure and encrypted.

For Agents

How do I become an agent on the platform?
Sign up with your real estate license number and contact information. We verify your credentials, and once approved, you'll have access to the agent portal with advanced tools.
What tools are available in the agent portal?
Agents get access to bulk listing management, analytics, lead tracking, commission tracking, payment integration, and marketing tools to grow your business.
Can I manage multiple listings?
Yes! Agents can create, edit, and manage unlimited listings. You can organize them by status, update photos and information, and monitor inquiries from potential clients.
How do I track commissions?
Your agent dashboard shows all completed transactions, commission amounts, and payment history. All earnings flow through your secure QuickBooks Payments account.

Data Sources & Listings

Where do your listings come from?
We aggregate listings from multiple trusted sources: Exit Referral Realty, MLS, Facebook Marketplace, Google Real Estate, Bing Property Search, and direct agent uploads.
Are all listings verified?
Yes, we verify listings from all sources to ensure accuracy and prevent fraud. If you find an issue with a listing, please report it to our support team.
How often are listings updated?
Listings are synced with external sources every 60-180 minutes depending on the source. Direct agent uploads are available immediately after publication.

Account & Privacy

How is my personal information protected?
We use enterprise-grade encryption and follow strict data privacy standards. See our Privacy Policy for detailed information about how we handle your data.
Can I delete my account?
Yes, you can delete your account at any time from your account settings. All personal data will be securely removed from our systems.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. Create a new password and sign in.

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support